Terms & Conditions

Agreement between You (the Customer) and PrestigeFly

Welcome to the PrestigeFly.com website (the "Website" or "Site"). This Website is designed to assist customers in gathering travel information, checking availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers. It is not intended for any other use. The terms "we", "us", "our", "PrestigeFly" refer to a travel agency specializing in the sale of business class flights to corporate clients and high-end leisure travelers. "You" refers to the customer visiting the Website and/or booking a reservation through our customer service team.

This Website is provided to you on the condition that you accept, without modification, all the terms, conditions, and notices outlined here (the "Terms and Conditions" or "Agreement"), which may be revised when necessary. Please review these Terms and Conditions carefully as they include important information regarding limitations of liability and dispute resolution through arbitration instead of in court. You should also read our Privacy Policy, which governs your use of the Website. By accessing or using this Website, contacting our agents, or purchasing our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with these Terms and Conditions, please do not use this Website or book any reservations or services through our agents. We do not sell, organize, or arrange travel packages, so the rights under the EU Package Travel Regulations will not apply, and we are not responsible for the performance of any additional travel services.

In this agreement, payment processing for goods and services purchased through this Website is provided by PrestigeFly on behalf of the airlines, depending on the payment method used and the type of services and goods.

Use of the Website / Our Services

By using this Website / our services, you agree to the following conditions:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding agreement.
• You will use this Website to make legitimate reservations for yourself or others you are authorized to act on behalf of.
• You will inform others of the Terms and Conditions that apply to any reservations or services you book on their behalf, including any applicable rules and restrictions.
• All information you provide is accurate, complete, and up to date.
• Neither you nor the person you are purchasing tickets for are subject to any sanctions imposed by authorities such as the EU, United Nations, U.S. government, or other relevant bodies that would prevent you from using our services.

We reserve the right to deny access to this Website or our services to anyone, at any time, and for any reason, including violation of these Terms and Conditions.

General Rules and Conditions

• You agree to use our services for personal purposes only and will not book tickets for anyone without their permission. Name changes on tickets are not allowed; only the original passenger can use the tickets. Please note that airline tickets, hotel accommodations, and service fees are non-refundable. However, cancellations, changes, and refunds may be allowed up to 72 hours before the scheduled departure time, with a minimum processing fee of $250 per person, plus any fees charged by the carrier or provider. Refunds will not be issued in cash but as a credit (minus any applicable airline or hotel fees) for future bookings of equal or greater value, valid for up to 12 months from the original date of purchase.
• No-show tickets cannot be refunded or exchanged. If a reservation is not canceled before the original departure date, it will be suspended, and refunds will not be possible.
• Please check your email frequently for any schedule change notifications from the airline and confirm your flight information 72 hours before departure. Ensure that our emails are not marked as spam by your email service provider.
• Failure to use any reservation will result in the automatic cancellation of all continuing or return flight reservations, and the tickets will be suspended. Tickets must be used in the sequence they were issued, and out-of-sequence use is not permitted. The recommended check-in time for international flights is a minimum of 3 hours before departure, even if connecting through another domestic airport.
• Please monitor your email regularly for any schedule changes from the airline, and ensure that you verify flight details at least 72 hours before your scheduled departure. It is crucial that the email address you provide is accurate, as this is where we will send your ticket confirmations and other important travel updates. Make sure our emails are not blocked or filtered into your spam folder. If you fail to use any reservation, all subsequent and return flight reservations will automatically be canceled, and your tickets will be suspended. Tickets must be used in the exact order in which they were issued. Any deviation from this sequence is not permitted. For international flights, we recommend checking in at least 3 hours before your scheduled departure, even if you are connecting from a domestic flight to another airport.
  
  
•   Airline tickets are governed by the published rules and conditions of the airline, including their cancellation policies. The contract of carriage, once issued, is between the airline and the passenger. Airlines reserve the right to modify flight schedules and times at their discretion, which could result in changes to your itinerary outside of the original agreement. Airlines may also cancel or change flights or itineraries. PrestigeFly is not responsible for any schedule changes made by airlines. 
  
  
•   If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid. PrestigeFly will either replace your ticket within 24 hours, issue a full refund, or offer other alternative options within the same period.  
•  Under consumer protection laws, tickets are not subject to a right of withdrawal, meaning there is no 14-day "cooling-off" period for bookings. 
• Access to our website or services does not grant you any intellectual property rights. You may not copy, distribute, alter, or transmit any part of the website without express written permission from us. Unauthorized use may result in legal action or other measures deemed necessary.

Free Fare Lock

Travel inventory in the global distribution system is continually updated. Our internal Free Fare Lock feature allows you to secure a fare at the quoted price by making a reservation and holding the seats, while you finalize your decision. There is no obligation to purchase the selected travel itinerary when using the Free Fare Lock. This feature is designed to provide maximum flexibility and benefit, enabling you to lock in a fare that suits your needs and ensuring that the price will not increase during the holding period. A fare can be held for up to twenty-four (24) hours under a passenger name record in the global distribution system. If you reach out to us to claim the locked fare after 24 hours, new fare rules and price adjustments may apply.

Price Match Guarantee

At PrestigeFly, we want you to feel confident that you're getting the best possible deal.

If you find a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a major OTA competitor’s site within twenty-four (24) hours of booking with us, we will either match the lower price by refunding the difference, or if you prefer, we will cancel your booking for a full refund. This is our Price Match Guarantee (“PMG”).

Here’s the fine print: For the Price Match Guarantee to apply, the itinerary must be identical in every way: the same airline(s), flight number(s), itinerary, date(s), number of passengers, and seat type. "Offered and available for booking" means that the itinerary you found can be booked without additional charges. The PMG does not apply to fares found on membership program websites, corporate discounts, or rates; group, charter, reward program, incentive, meeting, convention, or consolidator fares; or fares available only through coupons or promotions not accessible to the public. Military, student, government, tour operator, bulk, vacation package, or "Web Only" fares are excluded. The PMG also does not apply to “opaque” tickets (where the airline details are only available after purchase) or tickets purchased through bidding or auction models. Additionally, fare errors are excluded.

Refund Guarantee

During the Covid-19 pandemic, airlines transitioned from offering refunds to issuing credit vouchers with increased flexibility to avoid long-term financial disruption. Our internal policy, known as the “Refund Guarantee,” is available only when you activate our PrestigeFly Ticket Protection. This allows us to negotiate directly with the airline on your behalf, even if the fare is non-refundable or the ticket was purchased through a third-party (such as a wholesaler, consolidator, or vendor).

The “Refund Guarantee” provides the possibility (but not a guarantee, as it depends on airline approval) to secure up to 70% of the paid amount if the airline issues only a voucher for future use. We are not responsible for the length of time required for negotiations with the airlines, as this depends entirely on their responsiveness. The “Refund Guarantee” is intended to offer assistance when no other refund alternatives are available from the airline.

Baggage Allowance

 Travelers may incur additional fees at the airport if their checked luggage exceeds the weight, size, or quantity limits specified in the airline's standard baggage allowance. Some airlines do not provide any free baggage allowance. Baggage policies, including both checked and carry-on luggage fees, can vary significantly and are subject to change by the airlines at any time. 

Frequent Traveler Points

 Frequent traveler rewards (such as miles, points, etc.), upgrades, certificate vouchers, and other discounts or incentives may not be applicable to flights, hotel stays, or other services booked through PrestigeFly. Additionally, mileage accrual may not apply to all tickets. Please consult with your agent for further details. 

Supplier Rules and Restrictions

 Additional terms and conditions will apply to your reservation and purchase of travel-related products and services from airline and hotel suppliers. Please review these terms carefully on the respective airline, hotel, or accommodation provider’s website. By making a booking, you agree to abide by the terms and conditions imposed by any supplier with whom you engage, including, but not limited to, the payment of amounts due and compliance with their rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received promptly. Some airline or hotel suppliers may require a credit card or cash deposit at check-in to cover any additional expenses during your stay. This deposit is separate from any payment made to PrestigeFly for your booking. You also acknowledge that certain third-party providers offering services or activities may require you to sign a liability waiver before participating. Any violation of these suppliers’ rules and restrictions may result in the cancellation of your reservation, denial of access to the travel products or services, forfeiture of any payments made, and/or a charge to your account for any costs incurred due to the violation. 

Travel Destinations and Visa Requirements

International travel requires passengers to possess a valid passport, which must be presented for all international flights. Please note that some destinations may also require a visa and/or a health card. It is the passenger's responsibility to ensure they have all necessary travel documents at check-in. We strongly recommend reviewing visa requirements for each stop, as certain countries may require a transit visa. If you are transiting through or connecting between airports in the European Union - Schengen Zone, a Schengen Entry visa may be required. For up-to-date requirements, please contact the embassy of the country you plan to visit or transit through. Some countries have specific rules for one-way travel, so it is the traveler’s responsibility to confirm that they meet the eligibility criteria. Visa information is available in the Travel Advisory section of the U.S. State Department (phone: 202-647-5225, website: www.state.gov). Non-U.S. passport holders should consult the embassies of their destination and transit countries for entry requirements.

While most international travel is completed without incident, some destinations may carry higher risks than others. PrestigeFly encourages passengers to check travel warnings, advisories, and government announcements issued by the European Union and U.S. Government before booking travel to international destinations. Information on conditions in various countries and the associated travel risks can be found at https://europa.eu/youreurope/citizens/travel/index_en.htm, www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, and www.treas.gov/ofac.

 By offering travel to specific international destinations, PrestigeFly does not imply that travel to these locations is without risk and is not liable for any damages or losses that may result from traveling to these destinations. 

Exchanges, Cancellations and Refunds

  The confirmed tickets are non-reroutable and non-transferable. If the fare rules permit refunds or exchanges, a processing fee will apply to any refund or exchange requests.  This fee will be in addition to any penalties imposed by the airline, which may also be collected directly by the airline or recalled from the agency.  For tickets that are to be refunded or exchanged, the reservation must be canceled at least 24 hours before the scheduled departure time—NO SHOW tickets will not be eligible for refund or exchange. Cancellation of a reservation does not automatically initiate a refund. All exchanges must be completed before the scheduled departure. Once the tickets are issued, any changes or refunds are subject to the fare restrictions of the ticket purchased. Discounted fares are generally more restrictive and, in many cases, are non-refundable and non-exchangeable. It is important to check the fare restrictions when purchasing your tickets. If you require more flexibility regarding refunds and exchanges, please consult your agent for a less restrictive fare. Airlines offer various fares, including those that allow exchanges and refunds without penalties. Airlines enforce their policies strictly and do not allow exchanges or refunds when the fare restrictions do not permit them. The airline sets the fare restrictions,  and PrestigeFly cannot override these terms. Once tickets are issued, they are subject to the airline's fare restrictions.  

PrestigeFly Ticket Protection 

If you wish to cancel your trip and request a refund for your ticket(s), please ensure that you cancel your reservation at least 24 hours before your scheduled departure. You can do this by contacting one of our agents.

No-show tickets will not be eligible for ticket protection refunds or any exchanges.

To request a refund for your ticket(s), please contact our customer support team or your travel advisor. You may need to provide proof of illness, such as a hospitalization certificate. Please allow 4 to 8 weeks for the refund process, as airline and supplier processing times may be longer due to Covid-19. We will notify you immediately with any updates.

PrestigeFly Ticket Protection offers a 100% refund for fully unused tickets in the event the traveler is hospitalized at the time of scheduled departure. The traveler must provide a valid hospitalization certificate to PrestigeFly and cancel the reservation before the scheduled departure.
The hospitalization certificate must be verifiable and explicitly state that the doctor prohibits travel.

PrestigeFly Ticket Protection also allows a free-of-charge exchange of partially used tickets if the traveler is hospitalized at the time of the scheduled return.  A hospitalization certificate must be provided to PrestigeFly, and the reservation must be canceled before the scheduled return. PrestigeFly  exchange fees (e.g., $250 on regular tickets) will be waived for travelers unable to travel for any reason. The traveler must cancel the reservation before the scheduled departure.
Airline penalties and fare differences may apply depending on the fare restrictions.

PrestigeFly Ticket Protection is eligible for a full refund only within 24 hours from the time of purchase. After 24 hours, the PrestigeFly Ticket Protection becomes non-refundable. Once any changes are made to your ticket, PrestigeFly Ticket Protection is considered used and is no longer valid. However, it can be re-applied at a discounted rate, so please ask your travel advisor for details.

If the traveler misses a trip due to cancellation or significant delay from inclement weather or a carrier-caused delay, PrestigeFly will exchange the ticket without any airline or PrestigeFly fees, provided seats are available in the same booking class.

Please note that PrestigeFly Ticket Protection is an upsell to less restrictive fares that allow refunds and exchanges due to medical reasons, as outlined above, as well as other services. However, it is NOT an insurance policy. Travel insurance is available separately from different insurance providers upon request.

PrestigeFly Ticket Protection on exchanged tickets is calculated based on the cost of the new ticket. If the new ticket costs more than the original ticket, the difference in PrestigeFly Ticket Protection fees must be covered. If the difference is not paid, the PrestigeFly Ticket Protection will become void.

 PrestigeFly Ticket Protection also covers baggage mishandling by airlines or airport employees. If your bag is not returned, PrestigeFly will compensate $1,000 for each undelivered bag. 

•  You must file a claim with the airline before contacting PrestigeFly for mishandled baggage. 
•  Mishandled baggage must be reported to PrestigeFly within 24 hours of flight arrival, either by phone or email. 
• Claims are limited to two undelivered bags per person.
• Only checked-in baggage is covered; carry-on bags are excluded.
• Each purchase applies per person and per airline confirmation number.
• The policy does not cover separately purchased tickets under different airline confirmation numbers.
• Theft, missing items, and damage to baggage are not covered under this policy.
•  If the wrong bag is delivered to you, you must provide a delivery receipt to verify the incorrect bag, and PrestigeFly will have 72 hours to locate the correct bag. 
•  If incorrect information is provided in the mishandled baggage report, you will be asked to correct it. If no response is received within 12 hours, PrestigeFly will not process the claim. 
•  If you failed to provide a delivery address to the airline when filing a lost baggage claim, PrestigeFly will close the case once the bag arrives at the designated airport. 

Ticket Delivery

 All tickets sold by PrestigeFly are electronic tickets (e-Tickets) and will be sent to the email address you provide during booking. Once your electronic tickets are issued, you will receive an email confirmation that includes the ticket number and reservation numbers for each airline you will be flying with. 

Payment Information

By making a payment, you agree that the card you are using is your own, or that you are authorized to use it if it is not owned by you. PrestigeFly employs stringent security measures for processing credit card payments. We accept all major credit cards: Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized when you or anyone acting on your behalf accepts these Terms & Conditions and proceeds with the purchase. All credit cards must have a verifiable billing address from the EU, US, Canada, UK, Australia, Singapore, or other countries.

For transactions identified as high-risk, we may not process them until our credit card verification team confirms their safety. We may contact you or your bank to verify the transaction. To help prevent fraud, PrestigeFly may perform a credit card verification, which could include:

• A temporary authorization charge of less than $5 that will be canceled afterward, and/or
• Contacting the bank or card issuer, and/or
• A conference call between PrestigeFly and the bank representatives, and/or
• Requesting proof that the cardholder with valid ID is the lawful owner of the submitted card.

Fraudulent transactions will be reported to airport security, airlines, and relevant law enforcement authorities. Most phone transactions with our Client Service Department are recorded and can be used as evidence in case of a dispute. If your credit card is declined for any reason, we will notify you within 24 hours. Please note that submitting a credit card does not guarantee ticketing. Bookings and fares are not confirmed until the ticket is issued by the supplier.

Some banks and credit card companies may impose transaction fees. Your bank may convert the payment amount to your local currency and charge a conversion fee, meaning the amount shown on your credit card statement may differ from the amount shown on the booking page. Additionally, a foreign transaction fee may apply if your card issuer is located outside of the EU or the United States. International travel bookings may be considered an international transaction by the bank or card company, as PrestigeFly may pass on your payment to an international supplier. The exchange rate and any foreign transaction fees are determined by your bank at the time the transaction is processed. For any questions regarding these fees or exchange rates, please contact your bank.

Limitations of Liability

All information provided on the website, including text, graphics, links, or other materials, is given on an "as is" and "where available" basis. PrestigeFly makes no guarantees, either express or implied, regarding the accuracy, completeness, or timeliness of the content, nor does it warrant any product, service, or information related to the website. We do not guarantee the website’s fitness for any specific purpose. Under no circumstances, including negligence, will PrestigeFly, its providers, or distributors be liable for any damages to your computer, property, or loss of data due to your access or use of the website. This includes any materials downloaded or linked from the website or via emails from PrestigeFly.

In no event will PrestigeFly, its providers, or distributors be responsible for any injury, loss, claim, damage, or any special, punitive, incidental, or consequential damages, including lost profits or business, arising from your use (or inability to use) the website or services provided. PrestigeFly’s total liability will not exceed the amount you paid for the related service or product.

Any claims or actions related to your use of the website or purchases made must be communicated directly with PrestigeFly. Applicable laws may prevent the exclusion of liability for certain damages, so the limitations mentioned may not apply in all cases. Your use of the website is at your own risk.

We act solely as an intermediary or agent for third-party service providers, such as airlines, hotels, and other travel-related companies, and are not responsible for their products or services. These suppliers are independent contractors, not employees of PrestigeFly. As such, PrestigeFly is not liable for the actions, omissions, errors, or negligence of these third-party providers.

Furthermore, PrestigeFly is not responsible for delays, cancellations, overbookings, force majeure, or other events beyond our control. This includes additional expenses or changes that occur due to government actions or other unforeseen circumstances.

By using our website and services, you agree to waive any claims against PrestigeFly and its affiliates for losses or damages resulting from defects, negligence, or performance failures of any travel supplier. This includes any issues like missed connections, cancellations, or fare changes. We also do not assume liability for missed, cancelled, or connecting flights resulting from changes made by the airline.

The limitations outlined here will continue to apply even if any remedy fails to achieve its intended purpose. These terms benefit PrestigeFly, its affiliates, and third-party suppliers providing travel services through our platform.

Disputes and Resolution

I. Customer satisfaction is at the heart of our success. If a dispute arises between us, we aim to resolve it promptly and fairly. You agree to give us the opportunity to address any concerns or disputes related to the website, interactions with customer service agents, or the services and products we provide. To initiate this process, contact PrestigeFly Customer Support by sending an email to [email protected] or by submitting a claim via the online form on our Contact Us page, allowing us to attempt to resolve the issue.

II. Disputes - The exclusive method for resolving any disputes or claims related to this Agreement, the services, or the website will be BINDING ARBITRATION, conducted by the American Arbitration Association. The only exception is your right to bring an individual claim in a small-claims court with appropriate jurisdiction. Whether you choose arbitration or small-claims court, you agree not to pursue any class action, class arbitration, or other collective actions against PrestigeFly. By using the website or services, you agree to this arbitration arrangement. As a result, you waive the right to go to court (except in small-claims court) and to participate in class actions or similar proceedings. Disputes will be resolved by a neutral arbitrator, not by a judge or jury. The arbitrator can award any relief that a court could, but arbitration is typically simpler and more efficient than court proceedings. Arbitrator decisions are enforceable in court but can only be overturned for specific reasons. Any proceedings to enforce this arbitration agreement, including to confirm or challenge an arbitration award, may be initiated in any court with jurisdiction. If this arbitration agreement is deemed unenforceable, litigation may only be initiated in the state or federal courts located in Wilmington, Delaware. You consent to the jurisdiction of these courts for such matters. This agreement and any disputes will be governed by Delaware state law, with the Federal Arbitration Act applying to this arbitration agreement. If any legal action is necessary, the prevailing party will be entitled to recover all costs and attorney’s fees. You may opt out of this arbitration agreement by sending an opt-out letter to [email protected] within 30 days of agreeing to these Terms.

Indemnification

You agree to indemnify and hold PrestigeFly, along with its affiliates, partners, joint ventures, and their respective suppliers, officers, directors, managers, employees, and agents, harmless from any claims, actions, demands, recoveries, losses, damages, fines, penalties, or other costs, including but not limited to reasonable legal and accounting fees, that arise from:

• Claims brought by you or on your behalf, exceeding the liability limits outlined above.
• Claims made by third parties due to your breach of these Terms & Conditions or any documents referenced on the Website.
• Violations of any law or third-party rights.
• Your use of the Website.

Warsaw Convention and Montreal Convention

 Passengers traveling to or from a country other than their departure country should be aware that international agreements, such as the Montreal Convention or its predecessor, the Warsaw Convention, and their amendments, may apply to their entire journey, including any segments within a country. For these passengers, the relevant treaty, including the terms of any applicable tariffs, will govern the journey and may limit the liability of the carrier. 

Notice of Liability Limitations

The Montreal Convention or the Warsaw Convention system may apply to your journey, and these conventions govern the liability of air carriers in cases of death, bodily injury, baggage loss or damage, and delays.

Under the Montreal Convention, the liability limits are as follows:

• There are no financial limits for death or bodily injury.
• For baggage destruction, loss, damage, or delay, the liability is up to 1,100 Special Drawing Rights (approximately EUR 1,300 or US $1,700) per passenger.
• For delays in your journey, the liability is up to 4,694 Special Drawing Rights (approximately EUR 5,400 or US $7,100) per passenger.

European Community carriers must apply these limits, and many non-European carriers have voluntarily adopted similar provisions.

Under the Warsaw Convention system, the liability limits may be as follows:

• Up to 16,600 Special Drawing Rights (approximately EUR 20,000 or US $20,000) for death or bodily injury, if the Hague Protocol applies, or up to 8,300 Special Drawing Rights (approximately EUR 10,000 or US $10,000) if only the Warsaw Convention applies.
• For loss, damage, or delay of checked baggage, the liability is up to 17 Special Drawing Rights (approximately EUR 20 or US $20) per kilogram, and up to 332 Special Drawing Rights (approximately EUR 400 or US $400) for unchecked baggage.
• The carrier may also be liable for damage caused by delays.

You can request further details on liability limits from the carrier. If your journey involves multiple carriers, check with each for applicable limits.

You may be able to declare a higher value for your baggage at check-in, paying a supplementary fee, to increase the liability limits. Alternatively, it is advised to fully insure high-value baggage before traveling.

For baggage claims: You must notify the carrier in writing within 7 days if baggage is damaged, and within 21 days if delayed.

Notice of Contract Terms Incorporated by Reference

Your contract of carriage with the airline providing your air travel, whether domestic, international, or part of an international journey, is subject to this notice, the carrier’s individual terms and conditions (Conditions), and applicable rules, regulations, and tariffs.

If multiple carriers are involved in your journey, different conditions, regulations, and tariffs may apply to each carrier.

By this notice, the conditions, regulations, and tariffs of each carrier are incorporated into your contract of carriage.

The Conditions may include, but are not limited to:

• Limitations on the airline's liability for death or injury to passengers.
• Limitations on the airline's liability for loss, damage, or delay of baggage, including fragile or perishable items.
• Rules regarding baggage value declarations and any applicable extra fees.
• Application of the airline's conditions and liability limits to their agents and representatives.
• Time limits and conditions for filing claims against the airline.
• Rules regarding flight reconfirmations, check-in times, the validity and use of air services, and the airline's right to refuse service.
• The airline's right to refuse carriage if you do not comply with applicable laws or fail to present necessary travel documents.

For more details, you can request a copy of your contract of carriage at the points where transportation services are sold or visit the carrier’s website. In accordance with applicable law, you have the right to inspect the full contract at the carrier's airport and sales offices and receive a copy at no charge.

If an airline sells transportation services or checks baggage specifying carriage by another carrier, it acts as an agent for that carrier.

TRAVEL DOCUMENTS: You cannot travel without the necessary travel documents, such as a passport or visa. Governments may require airlines to provide access to passenger data.

DENIED BOARDING: In the case of overbooking, airlines may ask for volunteers to give up their seats in exchange for compensation. If volunteers are insufficient, boarding may be denied according to the airline's priorities. Full details of compensation and boarding priorities are available at airport counters.

BAGGAGE: Carriers may allow free checked baggage, which can vary by class or route. Excess baggage fees may apply. Cabin baggage limits also vary by carrier. Always check with the airline. Different carriers may have different baggage rules, especially if multiple airlines are involved.

CHECK-IN TIMES: The departure time listed is when the aircraft departs, not when you should check in. If you are late, the airline may refuse to allow you to board. Always check the carrier's guidelines for check-in and boarding times.

DANGEROUS GOODS: For safety reasons, certain hazardous materials (e.g., explosives, flammable liquids, radioactive materials) are prohibited in baggage unless specifically permitted. Ensure you are aware of these restrictions by checking with the airline.

EU and federal laws prohibit hazardous materials from being carried in luggage or on your person aboard aircraft.

Credit Card Chargebacks

You have the ability to dispute charges with your credit card company ("chargebacks"). If you have any questions or concerns about a charge on your credit card statement, we encourage you to contact PrestigeFly before disputing the charge so that we can address any issues directly. We are committed to working with you to resolve your concerns. However, PrestigeFly reserves the right to dispute any chargeback that it deems inappropriate, as outlined below. Additionally, PrestigeFly has the right to cancel any booking if a chargeback is filed for that booking.

PrestigeFly considers the following chargeback situations as improper and retains the right to investigate and dispute any such claims, as well as recover the associated costs:

• Chargebacks related to non-cancellable bookings when neither PrestigeFly nor the airline can offer a refund, regardless of whether the booking was used.
• Chargebacks for bookings authorized by family, friends, associates, or third parties with access to your credit card.
• Chargebacks arising from an airline’s failure to deliver a product or service as described in the airline’s product listing.
• Chargebacks resulting from force majeure events or other situations beyond the control of PrestigeFly.
• Chargebacks for services or products that you have already fully or partially used.

To resolve chargeback claims, PrestigeFly may utilize information such as email communications or customer service call recordings in accordance with our Privacy Policy.

By agreeing to these terms, you authorize PrestigeFly to charge your credit card (or your customer's account) for any chargeback amounts processed by the bank in relation to services or products you have used, either partially or fully.

Furthermore, you authorize PrestigeFly to charge your credit card (or retain from your customer's account) for any chargeback fees applied by the bank when a chargeback request is made without merit and is subsequently rejected.